2009: Press Center
October 2009
proLogistik achieves significantly increased performance in software support
Finally, a structured approach to call processing: Within only a few months, the Dortmund system house, proLogistik GmbH & Co KG, was able to reduce the number of pending software support requests from over 300 to consistently less than 200 - with an increase in the number of customers. One reason was the web-based Actricity CRM and after-sales portal with which proLogistik completely reorganized software support, from the hotline through to 3rd-level support. Customers reacted with much praise.
September 2009
Actricity integrates Telephony via Asterisk into its CRM & Serviceportal
Actricity, the manufacturer of business softwre integrates the switching centre and telephone system software Asterisk into its CRM- and service portal. Furthermore, existing telephone systems will be integrated into the Actricity-Workflow as standard, Actricity customers can now switch to free of charge internet telephony (VoIP) with low efforts and can be responsive at any time and everywhere.
September 2009
topsoft 2009: Actricity introduces web-based ERP for ambitious international Service Providers
International service providers, as for example, IT consultancy companies can now represent their corporate processes and their challenging project business with Actricity, too. Initially, the Swiss based CRM specialist had further developed its Actricity CRM & service platform for its own mother company Codex, where the new system is being successfully used for two years now. On the 17th Swiss IT fair trade topsoft from 23rd to 24th September in Bern Actricity will present the service provider ERP in detail on booth 73a. Also on display will be the portal's new “mobile” mode, by which mobile end devices such as smartphones can be integrated directly into the CRM and service portal in spite of different operating systems.
July 2009
Mobile ERP and CRM access via smartphone:
Actricity business portals offer uniform web access for different mobile devices. More and more field staff and service technicians want to be able to access relevant CRM or service data via cell phone, PDA or smartphone. But the different operating system platforms of the mobile devices...
June 2009
Actricity sees no danger for open-source systems following SUN takeover by Oracle:
The Swiss company, Actricity AG, a seasoned producer of Java and MySQL-based business software portals, has no worries about negative market developments resulting from the takeover of SUN by Oracle. The independence ...
April 2009
Orbit 2009: Actricity presents new versions of the business portals, "CRM for Sales & After Sales" and "ERP for Service Providers"
... It allows merchants, for example, to have the Actricity web portal appear to customers and suppliers as their own portal by using an individual CSS. Companies are free to design the page using their own logo, for example, or individual fields and colors...
April 2009
Actricity integrates Google Maps into CRM portal
The Swiss CRM specialist, Actricity, now offers an integrated geographical-data information system through the inclusion of Google Maps so that address data in the CRM portal can be displayed visually on a map and assignment planning can be optimized, taking the current location into account. In this way, unproductive travel times can be reduced...
March 2009
topsoft trade show 2009: The Actricity CRM portal can now be designed individually and offers integrated rough project planning
Sales staff can now also use the Actricity CRM portal to create a rough project plan. This way, the resources for pending projects can already be scheduled during the end phase of sales negotiations. Staff and skills or skill combinations can be preassigned for entire weeks, for example if additional language skills are required. It is also possible to perform rough planning on the basis of technical skills for projects currently running...
January 2009
Actricity CRM portal offers standard interface to SAP
The innovative web and role based 360° CRM portal from Actricity now supports a standard interface to SAP. It was developed on the basis of the current XI technology from SAP in cooperation with the people from Walldorf and the German AEBI-Schmidt Group. ...
January 2009
New sales manager will expand success of the Actricity CRM portal in Germany
As of the beginning of the year, Michael Pavlovic became the new sales manager for Actricity Germany GmbH...
