A customer-oriented company impresses its customers with the detailed, current knowledge of its staff. Especially in the contact center, the Actricity CRM portal is the indispensable tool needed to serve the customer competently yet as independently as possible from the knowledge of individual employees.

The following information is clearly visible:

• Commercial agreements and contracts entered into with the sale
  
  
• The configuration of the installation which was updated online by a technician during the last repair or maintenance work
  
  
• The current state of processing and the services performed thus far with a detailed display of hours charged and good-will services
  
  
• Replacement part availability in all warehouses and for all clients
  
  
• Possible causes for problems, recommendations for development or in other cases measures taken to deal with similar customer problems
  
  
• With a single keystroke, retrieve evaluations of customer status and much more

This means multifaceted questions can already be answered from a single source as of the first contact. Often, complicated checking back with other organizational departments or with the customer himself is eliminated.