The Actricity CRM portal introduces power and reliability into customer-oriented processes in sales and service.

But the Actricity CRM portal also creates new opportunities to include customers in these processes.

The CRM portal improves customer orientation in 3 steps:

• Integrated data management
  Customer-relevant information is stored simply in a central system and, in spite of the varying views of different users, it is current and available for all everywhere. A single access within the context of authorizations creates a complete picture because all individual pieces of information are linked.
  
  
• Optimization of customer-oriented processes
  Shared information forms the basis for shared processes. Independent of location and organizational affiliation, participants work for (or with) the customer toward an optimal solution.
  
  
• The customer is linked to processes - and to you
  For your customers, you are not just a source for good products, but rather an important service provider that seeks to ensure optimal communication with the customer. Through deepened cooperation, you will become unique for your customers and will build a profitable, long-term relationship.