The Actricity CRM portal offers special support for the demands of replacement part logistics.

• Replacement part identification
  In selecting the correct replacement part, the Actricity CRM portal takes into account both changes to the targeted equipment through modifications as well as replacement part changes due to new versions.
  
  
• Webshop
  The selection and electronic ordering of the correct replacement parts is supported by numerous aids, for example, access to earlier orders, the display of replacement part sets, or the listing of individual compilations.
  
  
• Demand planning
  The adequate supply of replacement parts can be planned better using the diverse types of analysis provided by the Actricity CRM portal.
  
  
• Checking availability
  Availability is checked not only in the local warehouse, provided that appropriate authorizations are given. With a single keystroke, the search for a rare replacement part can be successfully completed because Actricity also enables access to all the other warehouses that are connected (central warehouse, service warehouse, engineers' warehouse, customer warehouse).
  
  
• Pricing
  Diverse price calculations enable the display of optimal pricing curves.
  
  
• Invoicing
  From the initial quote right up to invoicing, administrative tasks can be automated to a high degree, even taking individual customer agreements into account.
  
  
• Order processing
  The use of extensive ERP systems is especially unfavorable for small marketing and service organizations. Too many unusable or seldom-used functions obstruct day-to-day business. The Actricity CRM portal in combination with integrated order processing is the ideal alternative, especially for decentralized organizations.