Being customer-oriented requires a high degree of adaptability and communication. In addition to hierarchical structures, task-related networks spanning various departments and also including external business partners are becoming increasingly important.

The Actricity CRM portal offers a maximum degree of support for structuring virtual organizations:

• for the best customer orientation
  
  
• with fast communication
  
  
• easily adaptable to new requirements

All customer-relevant information, such as customer data, products, installations, procedures, documents, etc., is available centrally in the integrated portal. Which functions are available and what data is accessible can be individually defined for different users and user groups.

The participants' networks are not formed by an assignment to the same groups, but rather through individual participation in the same events and the data connected with them.