Classic ERP systems are only marginally suitable for service companies. What characterizes successful service companies is the ability to respond individually to the customer in regard to project work and service, to include him actively and to create enthusiasm, while at the same time increasing efficiency.

In the competition for customers, the Actricity CRM portal provides key benefits for effective customer acquisition, customer care and customer retention.

• Web-based service ERP
  
  Customers, vendors and partners have access to the ERP portal with powerful functions and comprehensive information about customers, projects, installations, unresolved questions, uncompleted activities, documents, etc. from anywhere via the Internet.
  
  
• Workflow-directed processes
  
  The workflow is fully integrated via all communication channels and directs and links all process objects with all process participants, which leads to optimal process-information quality and transparency for all business partners involved.
  
  
• Value enhancing and comprehensive
  
  Functions which can be parameterized flexibly are available for all value-enhancing processes. Consequently, all processes in the areas of marketing, sales, order processing, project management, service recording, procurement, materials management, contract management with SLA, service management, knowledge management, document management and controlling are comprehensively supported.
  
  
• In the office, out of house and while traveling
  
  In addition to access via the Internet, access via smartphone and wireless networks is also possible. The optimized views for small monitors make sure that you are also in the know while on the go.

Documentation