"Without this contract management feature there is just no way we could have offered our customers flexible SLA contracts."

Actricity provides comprehensive contract management. Types of contracts typical for service providers, such as maintenance contracts, licensing contracts, service contracts and service level agreements (SLA) are depicted in Actricity, and, if desired, in combination with service objects. First-line support and the service desk require current, detailed contract information so that service obligations or service refunds, guarantee service, maintenance service, support time, reaction time and whether invoiceable or not can be evaluated. Additionally, preventive services which have been agreed upon contractually can be depicted and automatically triggered or invoiced in accordance with contractual terms. Contracts which are to be invoiced periodically can be comfortably depicted and the corresponding invoices can be automatically triggered. Data on validity or termination having an automatic renewal reminder as well as partial validities with time limits are further available functions.

Beyond this, all company contracts can be managed in the system in order to quickly and reliably determine service requirements and financial requirements or business risk.