Business Partner Structures

"The business partner structure gives us a clear visualization of all pending projects in a given company group"

A 360° view of contacts, prospects, customers, influencers, partners, competitors and suppliers guarantees a comprehensive perspective and a complete registration of all market participants and business partners. Actricity supports the mapping of simple and more complex business-partner structures. And, any type of relationship between business partners can be depicted, such as holding, share holdings, subsidiaries, commercial agencies as well as relationships between contact persons from different companies.

Business Partner Portal

"Since the time our customers were actively included in the portal, both project teams have had the same level of information."

The role architecture of Actricity together with the browser capability enables all involved business partners to be included in the process. Whether customer, supplier or partner, the desired information is available for viewing and processing anytime, anywhere for every process participant.

Workflow

"All communication is linked with the process and is accessible to everyone at all times. This dramatically enhances transparency and reactivity."

The integrated workflow, which is an absolutely central component of Actricity, supports all communication channels (tel/VoIP, email in/out, text messaging in/out, fax, notes, work, print) and can be linked with all objects. Processing of actions can be performed individually or in groups. Assignment planning and activity recording are closely connected to actions. Consequently, the workflow can be used directly as a task list and automatic actions are triggered by events that have been parameterized.

Classifications Any number of classifications can be defined for any object and can also be assigned to any object. These classifications are structure trees which serve as a foundation for extremely powerful search engines that are very easy to operate.

Indicator System "With the indicator system, we can view our quality costs according to any criteria desired at the press of a button and then determine the appropriate measures." Any number of indicators can be defined and calculated for any object. Indicators are arbitrarily-definable queries and rules which are calculated as needed or automatically by periodic batch processing. In addition, budget figures can be recorded and budget comparisons can be made. Results can be displayed in tables or graphs or can be exported and, in the case of budget deviations, workflow actions are automatically triggered.